Why an RMA Form is required?

For you:

  • To monitor the status of your RMA
  • To have a proof we have received your goods
  • To make sure the terms are clear

For us:

  • That we know from whom the returned goods are
  • That it is clear what the issues are and we can determine if warranties are valid
  • That is know which products are received and their serials numbers are registered
  • That we know which repairs can be expected to be received and they can be recognized on arrival.
  • That we have the right to repair the goods
  • That we have the right to charge costs in case that would be necessary

This all results in a smooth RMA process for both of us.