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Why an RMA Form is required?

For you:

• To monitor the status of your RMA
• To have a proof we have received your goods
• To make sure the terms are clear

For us:

• That we know from whom the returned goods are
• That it is clear what the issues are and we can determine if warranties are valid
• That is know which products are received and their serials numbers are registered
• That we know which repairs can be expected to be received and they can be recognized on arrival.
• That we have the right to repair the goods
• That we have the right to charge costs in case that would be necessary

This all results in a smooth RMA process for both of us.